Shipping Terms

📦Free Shipping - Every order is delivered free of packaging charges!

Order Processing Time

Unless there is a case of force majeure, we will ship the goods within 3 business days after payment is received. (For pre-sale products, delivery time depends on the arrival time.)

Delivery Time

  • Estimated delivery time within Germany: 4-6 business days
  • Estimated delivery time for other countries: 10-15 business days
  • Estimated delivery time via United Express: 2-3 business days

We understand your expectations regarding delivery times and strive to provide as transparent logistics information as possible, so you can track your package in real-time and know when it will arrive in your hands. If you need help with logistical issues or have questions, feel free to contact us.

Restrictions

To ensure your order is delivered correctly, please provide your full delivery address and all necessary specific information, such as house number (if applicable). These details are important to ensure the safe delivery of your order.

Restrictions on Delivery Address

For orders from the following regions, including Italy (ZIP code 23030), Greece (ZIP codes 63086 and 63087), France (ZIP code range 97100-97699), Spain (ZIP codes starting with 35, 38, 51), as well as Cyprus and non-EU countries, customs duties may be required. Our customer service team will contact you to confirm whether to proceed with the delivery. We will not begin shipping until we have received your confirmation. Thank you for your understanding and cooperation.

Failed Delivery

We are not liable for failed deliveries resulting from customer negligence. Negligent behavior includes providing incorrect shipping information such as order address, contact number, or recipient name. In such cases, we cannot provide a refund.

If you notice that your order information is incorrect, please contact our customer service as soon as possible at support@acemagic.com and provide your order number and correct information, so we can correct it in time and avoid shipping errors.

Once the product has been shipped, we can no longer change the order information.

Additional Information

1. Delivery Delays

Since the carrier may encounter unforeseen circumstances during delivery or when providing tracking information, delivery delays may occur. We ask for your patience and understanding in advance. Our team will do everything in its power to ensure your order reaches you safely as quickly as possible.

2. Calculation of Delivery Time

The delivery time begins after the order has been shipped.

Please note that Saturday, Sunday, and public holidays are not considered business days for delivery.

3. Factors Affecting Delivery
The following factors may cause delays in package transport:

  • Weather conditions
  • Product availability
  • Invoice verification
  • Transport inspections

We strive to minimize the impact of these factors on delivery.

4. Order Processing and Estimated Delivery Time

We promise to process your order within 24 hours of ordering.

For customers in Germany: The package is expected to be delivered 3-5 days after shipping.

For customers in other regions: The package is expected to be delivered 5-7 days after shipping.

5. Handling Order Discrepancies

If you notice that the delivered package differs from your order, please contact us immediately and provide the following information:

*One or more clear photos of the received items, as well as a clear image of the delivery note with all details visible.

*A clear image of the ordered item, so we can accurately understand and handle the difference.

We will do our best to ensure that your order arrives accurately and on time. Thank you for your support and cooperation!